Responsible gambling training for venue staff is key to the creation of responsible gambling environments. Comprehensive responsible gambling staff training and refresher training procedures have been developed and, in Australia, a nationally specified competency unit SITHGAM001 - Provide Responsible Gambling Services is available. This field will allow you to search for licences with a status of current, applied for or 'all' (all includes suspended, surrendered and revoked licenses, refused and withdrawn applications or certificates granted.) Note: Entering many fields in the advanced search may result in no records being returned. A maximum of 500 records will be returned. To work as a Gaming Attendant you’ll need to hold a Responsible Service of Gambling (RSA) certificate. Complete a Responsible Service of Gambling (RSG), available through TAFE and private training institutions.

Ground Floor, 80 Currie Street. Adelaide SA 5000. Telephone: 1300 525 663. Website: www.aussolutions.com.au Date approved: 17 November 2020. Head office mailing address. Level 2, 10 Yarra Street, South Yarra VIC, 3141. Phone (VIC): 03 9829 1000 Phone (QLD): 07 3909 4800.

In Australia, anyone who wishes to be employed in establishments associated with gambling, such as casinos, bars and pubs should comply with the legal requirements that must be presented before applying. One particular document is the Responsible Service of Gambling (RSG) certificate or the Responsible Conduct of Gambling (RCG) certificate.

Every state and territory has their own state requirements for RSG. Because of this, those who frequently travel interstate are typically confused as to which training courses and certificates they need to obtain that will be accepted in the specific area they intend to work in. They are also unsure as to how they can complete the course, where can they get it, and if they do need to take the course or not. To avoid confusion, this article will inform you of all information you need about RSG course and RSG certificates.

Where can you complete your RSG or RCG?

There are numerous training providers who offer the RSG throughout Australia so we’ve done some of the legwork for you to track down some of the best and cheapest training providers in the country. Each city and state has different rules so we’ve found training providers for different areas in Australia.

Choose your state below to checkout the training providers we recommend.

Victoria Queensland Western Australia Tasmania Northern Territory

What is Responsible Service of Gambling?

Responsible Service of Gambling (RSG) is a required training course in Australia, concerning identification of problem gamblers and the implementation of effective strategies and measures to provide gambling services responsibly. RSG, also called Responsible Conduct of Gambling (RCG) is highly encouraged among staff and employees working in various gambling establishments and premises all over Australia.

According to the hospitality industry, the gambling environment is considered as gaming areas which are typically included in most pubs, hotels, casinos and clubs, nowadays. In some states, the RSG certificate is one of the requirements applicants must comply with during application, as mandated by the governing authorities. Yet, in some, although the certificate is not compulsory, having an RSA certificate can certainly help in job search, and widens career opportunities.

Successful completion of an RSG course and having the certification as proof can help you have a career in the hospitality industry faster, especially in New South Wales and Queensland, where governing authorities strictly implement their gambling laws and legislations. These days, it is common for most reputable training providers online to only screen applicants who already have an RSG certificate attached to their resume.

Generally, RSG (or RCG) course is a training done in person or online that aims to practice all possible strategies for a responsible gambling service. It delivers necessary information to employees who work in gambling premises, customers, and to problem gamblers who are in need of support and assistance. Those who wish to work in gambling venues and those who are presently employed, are encouraged to complete the RSG course to help them deliver an efficient and responsible service.

What is covered in the RSG course?

A range of strategies and techniques discussed in the RSG training are put into practice, as soon as trainees start working. It includes (but not limited to):

• The context of gambling applied to the particular state where the trainee is employed.
• Indications of problem gambling and its impact to health and the community
• The benefits of carrying out responsible service of gambling
• Legislative framework for RSG
• A general insight of Australia’s gambling industry
• Reasons why people develop gambling problems
• The best measures to prevent problem gambling
• Principles of harm minimization

Upon completion of the course, trainees are granted with a Statement of Attainment and an RSG certificate that will open various career opportunities and huge benefits within the hospitality industry of Australia.

SITHFAB002 Provide Responsible Service of Alcohol Online Course

If you want to work and serve alcohol in a licenced venue in South Australia, you MUST have a valid South Australia RSA certificate. Our RSA South Australia course is delivered completely online.

You will learn the legal requirements for the sale or service of alcohol, assess alcohol affected customers and how to refuse alcohol to intoxicated customers.

bundle & save

(packages may include non-accredited courses)

RSA ONLY	CAFE READY	THE BARTENDER
RSA
Barista Basics *
Introduction to Food Safety *
Wine knowledge *
Beer Knowledge *
Cocktails *
$17.50	$53.50$21	$62.50 $24
Start Now	Start Now	Start Now

* non-accredited course. Receive a certificate of completion.

Course Information

Course facts

Cost	$17.50 only. No more to pay! Includes email certificate
Unit code & name	SITHFAB002 Provide Responsible Service of Alcohol (RSA)
Pre-requisite	None
Delivery	100% online, no classroom or assignments.
Time	3 minutes to enrol, approx 5-6 hours – self paced, 4 weeks to complete.
Payment	Mastercard/Visa through our Eway internet payment facility.
Qualification	National Statement of Attainment sent by email ONLY. (Note RSA certificate and RSA Statement of Attainment are the same thing.)
Valid	Valid in Queensland, South Australia, Western Australia, Northern Territory. A Statement of Attainment does not expire once obtained, even though the code identifying this course regularly changes. This means that if you hold a Statement of Attainment for ‘Provide Responsible Service of Alcohol’ from anytime in the past, it remains current irrespective of the course code.
Learner’s rights	Click here to read…our student handbook and documents relating to learner’s rights including our complaints and appeals procedure.

How Long?

It takes 3 minutes to enrol and pay. The course takes approximately 5-6 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system remembers which questions you answered correctly.

You have 4 weeks from date of purchase tocomplete your course. After that, your course will expire, and you will not be able to access it. There are no refunds or extensions if you do not complete the course within the time frame given.

How does it work?

Click “Start Now” button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your “My Training”. Click on the name of the course to start. No need to wait for an email with log in details.

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz. Please read the assessment tab for more information on how the assessment works.

Who should do this course?

This course is for you if you want to work in licensed venues throughout Queensland, Northern Territory, South Australia or Western Australia. A licensed venue is an environment where alcohol is served such as in bars, hotels, beer gardens, restaurants, airlines, catered functions or wineries.

Requirements

To complete this course you need to:

A unique email address not previously used by another student.

A driver’s licence, passport, another form of photo-identity, such as an 18+ card or a student card that includes DOB and photo.

Unique student identifier (USI) – a federal government requirement. You can get a USI as part of your registration. Click here to visit the USI website.

Device – computer/laptop/tablet/smartphone with internet access and current internet browser.

Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.

Please read the assessment tab for full details of the assessment for this course.

Assessment

You will be assessed using three methods:

• Multiple choice questions
• Written questions
• Video assessment to assess your communication skills.

Multiple choice questions

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes and case studies.

You are required to get all questions in a section before moving to the next section. You will be given feedback on questions you answered incorrectly.

If you answer any questions incorrectly (yes, even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. You can take the test as many times as you need.

Details of how the assessment works, will be covered at the end of this section, but before you begin the assessment.

Written questions

Read the question and type your answer in the box below. These questions draw from all parts of the course.

Video Assessment

The 4 video assessments require you to refuse service to a range of customers including:

• those who appear to be under the effect of illicit substances or other drugs
• those in emotional or physical distress
• those with no food consumption during extended service of alcohol
• one compliant customer
• one customer who refuses to leave.

You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.

To complete the video questions, you need one (1) – only one – of the following:

1. Webcam
2. Video camera from which you can upload a file, or
3. Smartphone with internet access and video camera.

Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is in the course. It is very easy.

SITHFAB002 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL

Unit/Course Description

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.

Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.

This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.

Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.

Element	Performance Criteria
1. Sell or serve alcohol responsibly.	1.1.Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. 1.2.Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3.Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4.Assist customers with information on the range of non-alcoholic beverages available for purchase. 1.5.Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.
2. Assist customers to drink within appropriate limits.	2.1.Prepare and serve standard drinks or samples according to industry requirements and professional standards. 2.2.Use a professional manner to encourage customers to drink within appropriate limits. 2.3.Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4.Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use. 2.5.Where appropriate, offer food and non-alcoholic beverages. 2.6.Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.
3. Assess alcohol affected customers and identify those to whom sale or service must be refused	3.1.Assess intoxication levels of customers using appropriate methods. 3.2.When assessing intoxication, take into account factors that may affect individual responses to alcohol. 3.3.Identify customers to whom sale or service must be refused according to state and territory legislation.
4. Refuse to provide alcohol	4.1.Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.4.2.Provide appropriate assistance to customers when refusing service. 4.3.Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4.Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5.Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6.Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy

Frequently Asked Questions

How do I log into my account?

Go to http://cleartowork.energe3.com.au/

Click on ‘Login’ at the top right of the screen.

Enter your email address and the password you set up when you enrolled in the course.

Click on ‘My Training’ at the top right of the screen.

I can’t log in? It says incorrect email or password

Responsible Gambling Certificate Samples

The system automatically sends an email with the details you set up. The email may be in your junk/spam folders.

No email? You made a typing mistake on your email when you registered with us. Send us an email info@cleartowork.com.au

How do I start my course? I have paid my money but do not know how to start the course.

From your ‘My Training” screen, click on the name of the course to start, or click the start button beside the name of the course.

It’s asking me to pay again? Are you trying to rip me off?

Click on “My training” (top right of screen)

Click on the name of the course to start, or click the start button beside the name of the course.

It says my course is expired?

You have 4 weeks from the date of enrolment to complete your course. After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given.

How do I get to “my training”?

To start your course, click on the name of the course in your “My Training” screen.

Go to http://cleartowork.energe3.com.au/login

Enter your email and password (this is what you set up when you registered for the course),

Click “Sign in” to get to “My Training”.

No courses in “My Training”– I have paid my money, but have no courses

Your internet connection dropped out before sending our system the payment confirmation code.

Send an email to info@cleartowork.com.au with your Eway receipt and the courses will be added to your account.

Download your Statement of Attainment or Certificate of Completion

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account.

To do this, go to Log In from the far right of the screen our website, enter your email and password. From the ‘My Training’ screen, simply click on the course name to start.

In what format are my certificates? Can I save them?

The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my Statement of Attainment or Certificate. How do I get another copy?

Simply log into your training account and re-print them.

Responsible Gambling Certificate Salary

Is there an age limit to complete online RSA & RSG courses?

There is no upper or lower age limit for completing RSA or RSG training. However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

Which payment gateway do you use? Is it secure?

We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

How can I pay?

You can pay online with a credit card.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.

When can I start the course? Do I need to receive an email to start the course?

As soon as your payment is processed you are taken straight to “my training” screen. Read the on this page to learn how to access your “My Training” account.

You will receive an email with your username, password and course details. This is for your reference only. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

Why do I need to enter my date of birth during enrolment?

We are required to verify your identity. It is a government requirement that we capture this information.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.

What happens if I enter the wrong information during enrolment? Can it be changed?

Simply send an email to info@cleartowork.com.au and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

I cannot remember my password. What do I do?

Your password is in the email that you received on enrolment. Please check your spam/junk files if you cannot find it. If you cannot find the email, please contact us at info@cleartowork.com.au

Do I have to finish the course in one session?

Refer to the individual course, for requirements.

How do I log back into a course?

Go to www.cleartowork.com.au, select “Log in” from the far-right hand side of the screen.

At the login screen, enter your email address and password.

From your “My Training” screen, click on the name of the course you wish to continue.

What type of computer can I use?

You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet

Can I use a computer other than my home computer?

Yes, you only need access to the internet to access your course.

How does the course work?

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works.

How will I know if I got the question right?

At the end of all the questions, will be given a summary of the questions you got wrong. If you got any questions wrong, you need to complete the whole assessment for the section you are on before you move onto the next course. Yes, even if you only got one wrong.

How long do I have to finish my course?

You have 4 weeks from the date of enrolment to complete your course. After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given.

Responsible Gambling Certificate Sample

If you could not find the answer to your question, email us: info@cleartowork.com.au

Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907. You Statement of Attainment will be issued by Clear to Work Pty Ltd.

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Responsible Gambling Certificate

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